Payment & Refund Information

1. Inquiries Do Not Require Payment

Browsing the public catalog and submitting a sourcing inquiry do not create an order, reserve a vehicle, or require a deposit. Public prices and cost tools are references or estimates unless a written quotation states otherwise.

2. Verify Before Paying

Do not send money based only on a public listing, chat message, social-media post, or unsigned email. Before any payment, obtain and independently verify a written Proforma Invoice or sales contract that includes:

• The legal name and registration details of the seller
• A bank-account beneficiary that matches the contracting seller, unless a documented payment arrangement explains otherwise
• Vehicle identity, specification, condition, quantity, price, Incoterm, inspection, delivery, and payment milestones
• Cancellation, refund, governing-law, and dispute-resolution terms for that transaction

3. Transaction-Specific Refund Terms

Vehicle procurement, shipping, and refunds depend on the seller, whether funds have been committed, inspection results, carrier and insurance terms, and applicable law. The signed transaction document—not this public page—must state whether a payment is refundable, any deductions, evidence required, deadlines, and the party responsible for processing a refund.

AutoGlobal does not promise a standard deposit percentage, refund outcome, or processing deadline for a transaction unless the responsible legal entity expressly makes that commitment in the signed document.

4. Discrepancies and Transit Damage

Inspection rights, specification discrepancies, title issues, and transit damage must be handled under the signed contract and the applicable inspection, carrier, and cargo-insurance documents. Preserve photographs, inspection reports, payment records, and correspondence when raising a claim.

5. Suspected Payment Fraud

Treat any last-minute beneficiary change, personal bank account, cryptocurrency request, or pressure to bypass written verification as a warning sign. Stop the transfer, contact your bank, and verify the request through a previously confirmed channel.

6. Contact

For questions about an inquiry or a document received through the platform, contact hello@autoglobalai.com. Include the inquiry or document reference, but do not email passwords or full bank credentials.