AutoGlobal facilitates cross-border trade of physical vehicles and machinery between Chinese suppliers and overseas buyers. The terms below are general policy; the binding commercial terms for any order are those set out in the signed Proforma Invoice (PI) / Sales Contract for that order, which prevail in case of conflict.
1. How payment works
- Quotation: We issue a Proforma Invoice (PI) with FOB/CIF price, specifications, and lead time.
- Deposit: A T/T deposit (typically 20–30% of order value) confirms the order and locks the vehicle(s) with the supplier.
- Balance: The remaining balance is paid before shipment or against a copy of the Bill of Lading (B/L), as stated in the PI.
- Currency: Prices and payments are in USD unless the PI states otherwise.
2. Deposit refunds
- We cannot fulfil: If we are unable to source or ship the agreed vehicle(s), the deposit is refunded in full.
- Cancellation before procurement: If you cancel before we have committed funds to the supplier, the deposit is refunded less any documented costs already incurred (inspection, bank fees).
- Cancellation after vehicle lock: Once we have paid the supplier to lock the vehicle(s), the deposit is generally non-refundable, as the cost is already committed on your behalf.
3. Inspection, discrepancies & damage
- Pre-shipment inspection (PSI): Buyers may arrange or request inspection before shipment. We recommend third-party inspection (SGS / BV) for first orders.
- Goods not as described: If delivered vehicles materially differ from the PI specification, claims are handled per the PI, supported by inspection reports and photographic evidence.
- Transit damage: Damage occurring in transit is a matter for marine cargo insurance and the carrier, not a refund from AutoGlobal; we assist with the claim documentation.
4. Non-refundable situations
- Vehicles already shipped or in transit.
- Cancellation by the buyer after procurement has begun.
- Losses arising from exchange-rate movement.
- Import refusal due to the buyer's local regulations, where the destination was confirmed by the buyer.
- Delays caused by buyer-side documentation, payment, or customs clearance.
5. Restricted markets
We do not accept orders or deposits for destinations where used-vehicle import is prohibited or under regulatory restriction. Inquiries from restricted markets are declined before any payment is taken.
6. Requesting a refund
To request a refund, contact us with:
- Your PI / order reference number
- Company name and contact details
- Reason for the request and supporting documents (inspection report, photos, correspondence)
We acknowledge requests within 2 business days and aim to reach a decision within 10 business days. Approved refunds are returned via the original T/T route, net of unrecoverable bank charges.
7. Dispute resolution
We aim to resolve disputes by good-faith negotiation first. The governing law and dispute-resolution venue applicable to an order are those stated in the signed PI / Sales Contract.
Contact
This policy is provided for transparency and does not override the terms of your signed PI / Sales Contract. It should be reviewed by qualified legal counsel before being relied on commercially.